20 years ago they started with two trucks and have quickly grown to serve over thousands of constituents. The waste management industry has largely overlooked technology and their digital offering to their customers, but Action Carting had the vision of being industry leaders setting the bar for innovation.
Majestyk worked closely with Action Carting to create a data-driven product road map that first addressed their most pressing needs but also kept in mind their long-term goals to invest in creative, innovative technologies like Augmented Reality and Business Intelligence tools.
We started out with a customer-facing app that streamlined customer service, billing and account management, automating processes wherever possible.
One of the biggest desires voiced by existing customers was easier access to and stronger transparency into Action’s pick up schedule – which included scheduled changes and unplanned service interruptions. The team designed and implemented an easy to understand schedule that provide when and what types of trash would be picked up, schedule changes and a system for push notifications.